ONTHELIFT
An OnTheLift product
Valet. Shuttle. Mobile Service. Vehicle Transfers. Parts Runs.
Schedule, dispatch, track, and communicate with every offsite operation from one simple platform.
Built for dealership service departments and dealer groups.
John Smith · 2022 GLE 350
Marcus T.
3 riders · Service drop-off
Dana R.
Jane Doe · Brake inspection
Tech: Luis M.
Stock #A1182 · X5 xDrive40i
Kevin P.
The problem
Dealerships provide more service outside the store every year — pickups, shuttles, mobile repairs, transfers, parts and sublet runs. But the work is coordinated across phones, group texts, and whiteboards, with no single place to see it.
No central dispatch
Drivers, advisors, porters, and technicians are coordinating through phone calls and text messages.
Customers don't know what's happening
Customers call the dealership asking where their driver, vehicle, shuttle, or technician is.
Routes create scheduling problems
Travel time and distance make it easy to overbook valet, shuttle, and mobile service.
Managers have limited visibility
Management cannot easily see where people and vehicles are or identify delays.
One platform
These aren't separate applications. Every job type runs through the same shared dispatch system, the same drivers list, and the same customer communication.
Schedule customer pickups and vehicle returns. Track driver status and ETA. Automatically update customers.
Manage customer rides, shuttle drivers, destinations, capacity, and pickup queues.
Schedule mobile technicians based on territory, job duration, travel time, and availability.
Manage dealer transfers, sublet runs, recon movement, parts runs, and other dealership transportation.
Live operations
See what's scheduled, what's moving, what's delayed, and what's complete — across the entire dealership. Every active job shows its driver, technician or shuttle, destination, current status, and traffic-aware ETA, with late and at-risk jobs flagged.
Customer experience
Each status change sends the customer a text message with what's happening and when to expect it — so they stop calling the service desk to ask.
No customer app required.
Mercedes-Benz
Text Message · Today 9:42 AM
12.4 mi
miles away
18 min
ETA
Smart ETA
OnTheLift can use driver location, destination information, routing, and traffic data to calculate realistic ETAs — and uses them everywhere:
Proof of custody
Every trip builds a documented record. When a customer asks about a scratch, a fuel level, or a delay, you have the answer — with photos and timestamps — instead of a dispute.
Management
Measure every offsite operation by service type. Dealer groups will be able to view multiple dealerships and switch between locations.
1,284
Trips completed
11 min
Average customer wait
19 min
Average travel time
94%
On-time percentage
18,420
Miles driven
82%
Driver utilization
71%
Shuttle utilization
88%
Mobile technician utilization
23
Late jobs
Operations by service type
How it works
Advisor, concierge, or dispatcher creates the job.
Assign a driver, shuttle, porter, or mobile technician.
Follow job status, location, and ETA.
Capture final status, photos, signatures, and operational history.
Early access
We're working directly with dealerships to build OnTheLift around real-world service operations — not theoretical workflows. Founding dealerships receive direct input into the product roadmap and simple early-access pricing.
Founding Dealer Early Access
$299per dealership / month
Unlimited seats. · $299 one-time setup.
One dealership. One monthly price. Unlimited seats.
No per-user fees. No contracts required for early access. No credit card required.
Founding dealerships keep their $299/month early-access subscription price while actively subscribed.
Your $299 one-time setup includes:
Apply
Manage every trip, driver, technician, vehicle, and customer interaction beyond your four walls.
$299/month. · Unlimited seats. · $299 setup.
Get Early Access